United Security Products AVD-45c Handbuch Seite 266

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252 UDC 6300 Process Controller Product Manual 1/03
8.2 Troubleshooting Aids, Continued
Controller failure
symptoms
Other failures may occur that deal with the Power, Output, or Alarms.
Refer to the controller failure symptom in Table 8-7 to determine what is
wrong and the troubleshooting procedures to use to correct the problem.
Check Installation
If a set of symptoms still persists, refer to Section 2 - Installation and
ensure proper installation and proper use of the controller in the system.
Customer support
If you cannot solve the problem using the troubleshooting procedures
listed in this section; get the model number and serial number from the
label on the chassis molding, and software version (see Table 8-2) then:
call Customer Support Phone Number
1-800-423-9883 USA
1-800-461-0013 Canada.
If it is determined that a hardware problem exists and the controller is still
within the two year warranty, a replacement controller will be shipped
with instructions for returning the defective unit.
Determining the
software version
Table 8-2 lists the procedure for identifying the software version number.
Table 8-2 Procedure for Identifying the Software Version
Step Operation Press Action
1
Select
STATUS
Set Up Group
SET
UP
Until you see:
STATUS
Lower Display
READ
Upper Display
2
Read the
software
version
FUNC
L1/L2
Until you see:
Lower Display
Upper Display
VERSION
Software
version
Number
Please give this number to the Customer
Support person. It will indicate which
version of UDC 6300 you have and help
them determine a solution to your
problem.
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